|
| Application Support & Maintenance |
At Technousa, we support the development of new applications as well as the enhancement and support of existing applications. We have a long experience in support and maintenance of complex software applications developed both in-house and by 3rd parties. Our services include 2nd and 3rd level support, maintenance and improvement, monitoring, patches and upgrades, administration, enhancements, changes and release management.
Depending on the response, workaround and resolution times, we offer a number of different types of support and maintenance engagement depending upon your needs :
|
Application Maintenance and Support (Level 3 maintenance)
- 2nd line support, including incident management, fault investigation and diagnosis, workaround provision
- 3rd line support, including application bug fixes, hot fix releases
- Maintenance, including scheduled, upgrades and preventative
- Release management
- Support incidents and issues tracking
|
Application Enhancements (Level 4 maintenance)
- Implementation of feature enhancements to the applications based on the approved prioritized change orders
|
3rd Party Maintenance
- Application handover
- Assessment of the architecture, code and relevant application artifacts
- Essential remedial activities recommendation
- Knowledge transfer from the current customer's team to Technousa
- Elaboration of Maintenance and Support plan and other prerequisite documents
|
|
|
