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| CRM |
 Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. Our team works with the client to work the technologies that support their business purpose which includes the capture, storage and analysis of customer, vendor, partner, and internal process information.
CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. CRM is used to help businesses
- understand their customer, and
- understand their customers wants and needs and
- help the business serve them more efficiently and effectively.
At Technousa, we help our clients implement CRM that will include methodologies, strategies, software, and web-based capabilities that help an enterprise organize and manage customer relationships. |
| Various areas of CRM that we work in are : |
Sales Force Automation
- Contact Management : Contact management software stores, tracks and manages contacts, leads of an enterprise.
- Lead Management : Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates.
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eCRM or Web based CRM
- Self Service CRM : Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, and campaign management.
- Survey Management Software : Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences
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Customer Service
- Call Center Software
- Help Desk Software
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Partner Relationship Management
- Contract Management Software : Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements.
- Distribution management Software
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