Helpdesk Applications

Helpdesk Applications

Help desk is vital to the success of the support functions in any organization. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. Without the right software, your help desk can be a liability.

Whether you provide internal support services, IT Service Management or web-based online customer service and support, Technousa can design and develop Helpdesk software for you to support more than just your staff. We have many services that link into our Helpdesk that ensure the optimum service is given to you. Our report back facilities give you up to date information, when you want it. Whether you're a multinational corporation or a sole operator, our software will consolidate your support requests, improve efficiency and reduce costs, enabling you to leverage your support function for long-term business success. We manage the complete lifecycle of every ticket that is raised through helpdesk and provide following functionality:

  • Raising a ticket
  • Assigning of tickets to support staff
  • Complete ticket / call history
  • Tracking overall Number of tickets / Calls to the Help Desk
  • Number of tickets by status (Open, Assigned, In progress, Closed)
Ticket Management & IT Helpdesk Software Service Provider

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